Shipping charges will be calculated at the checkout and depend on, but not limited to, type of shipping, weight, volume and your destination.
Order processing will take approximately 3-10 business days and transit time are dependent on shipping method selected. Special Order Products are international made to order products that may take up to 6-12 weeks (depending upon the brand and product). The Emperor’s Lane will make full effort to have your order delivered within the estimated delivery time. However, sometimes items may be delayed due to factors beyond our control, and we will not be liable for any such delays.
Our shipping times may be longer than indicated due to ever changing COVID-19 situation. We are making every possible effort to deliver your product safely and as quickly as possible. Thank you for your patience and understanding.
SHIPPING EXCLUSIONS: Exclusions apply to all special shipping offers, including Free and Flat Fee Shipping. Any Free or Flat Fee Shipping Offer applies to Standard Shipping to one location. Customers are offered options for expedited shipping for additional fee. Unfortunately, currently we cannot deliver items to customers living outside the contiguous United States: Hawaii, Alaska, Puerto Rico, Guam, American Samoa, Micronesia, Marshall Islands, North Mariana Islands, Palau and U.S. Virgin Islands. Shipping offers do not apply to furniture and other over-sized items. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. We cannot ship to U.S. Territories or APO/FPO addresses.
*FREE SHIPPING: TO GET FREE STANDARD SHIPPING ON QUALIFIED ITEMS, your total purchase must be more than $200 on a single order. If you have a mix of products that qualify for free shipping and products that do not qualify for free shipping in your cart, you will see reduced shipping charges. No promo code needed. The minimum purchase amount for Free Shipping does not include gift wrap charges, purchases of gift cards or tax. Offer applies to Standard Shipping to one location and you may choose to upgrade to Premium or Overnight Shipping for a fee. Free Shipping does not apply to furniture, mattresses, mirrors, over-sized rugs, prior purchases, special order products or international orders. Due to size and/or weight, certain items bear a shipping surcharge, which will still apply. When shipping to multiple addresses, only shipping to the first address will qualify for Free Shipping; Standard Shipping will apply to all other addresses. Argenesi, Boca Do Lobo, Caesar Crystal Bohemiae, Circu, Cobalt Guild, Delightfull, Fil Harmony, Luxxu, Orfevrerie Royale, Pullcast, Royal Delft, Rug'Society, SoulArc, Select Home, Steuben, Thomas and George, Witloft, some Other Distinctive brands and gift cards are also excluded from free shipping. Free shipping does not apply on restricted items like aerosols, pressurized spray cans and alcohol-based products (hairspray, nail polish, nail polish remover, shaving cream, etc.). Due to air transport restrictions and regulations, these items are required by the U.S. Department of Transportation to be shipped by Standard Ground Shipping only. These restricted items are not eligible for Premium or Overnight Shipping.
Tracking & Notifications
We will send you email notifications with estimated delivery updates for each stage of every shipment in your order. Once it leaves our warehouse, you will receive an email that includes final tracking information. You can also check your item’s status on our website.