We are sorry to hear that you are not happy with the item you purchased, please notify us within 3 days of receiving the item. For Steuben, you have only 24 hours to notify if the item you received is damaged. Shipment should be returned within 15 calendar days after delivery. Please note that the items can only be returned if they are unused, damaged during the shipment or look different than the pictures. Personalized and Special Order items cannot be returned. Please share the picture of damaged product within 3 days of delivery. Items that are marked for clearance or final sale cannot be returned. Restocking fee applies on special order products, heavy weight items, lamps, wall art, mirrors, furniture, mattresses, and area rugs.
Please follow the below guidelines to receive a refund for your returned items:
We will notify you once the refund has been processed.
For additional assistance you can Email us or Call us at 1-833-2-EMPEROR.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only unused regular priced items with original packaging may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Please note that quantities are limited.
We understand that circumstances change! Order can be changed or cancelled within 24 hours if it has not been shipped. Once the order is shipped, it cannot be cancelled or changed. Please send us an email at support@TheEmperorsLane.com or call us at 1-833-2-EMPEROR (236-7376) if you will like to cancel or change the order.