We are sorry to hear that you are not happy with the item you purchased, please notify us within 3 days of receiving the item. For Anna New York, Boconi, Orrefors, Kosta Boda and Steuben you have only 24 hours to notify if the item you received is damaged and need to returned. Shipment should be returned within 15 calendar days after delivery. Please note that the items can only be returned if they are unused, in original packing damaged during the shipment or look different than the pictures. Holiday, Sale, Personalized, customized and Special Order items cannot be returned. Please share the picture of damaged product within 3 days of delivery. Items that are marked for clearance or final sale cannot be returned.
Restocking fee applies on special order products, heavy weight items, lamps, wall art, mirrors, furniture, mattresses, and area rugs. 15% restocking fees will be applied for Anna New York, Boconi, Caesar Crystal Bohemiae, Coravin, Courant, Hampton Nautical, Fil Harmony, Kosta Boda, Orrefors, OYOBox, Pasotti, Plum Wine, Royal Delft, Steuben, Wolf and Zanchi.
If you return a portion of your purchase, an applicable portion of your original discount and shipping will be forfeited.
Please note that Holiday and Sale items cannot be returned. Restocking fee applies on few products and brands.
Please follow the below guidelines to receive a refund for your returned items:
We will notify you once the refund has been processed.
Once approved, returns can be shipped to the following address:
The Emperor's Lane
11430 NW 5th Street
Plantation FL 33325
For additional assistance you can Email us, Chat with us by visiting TheEmperorsLane.com or Call us at 1-833-2-EMPEROR (236-7376) (M-F 9 AM to 8 PM Eastern).
Special Made to Order Products
All products (Circu, Delightfull, Luxxu, Pullcast, Rug'Society) are carefully packed and inspected prior to shipment.
According to the existing conventions, the receiver on receipt of the goods shall verify their conditions with the carrier and keep the package.
Proof Of Delivery (POD) must be signed.
In case of apparent damage, the consignee must open at the moment with the carrier and keep the load at the destination with packages, and mention damages on POD.
In case of no apparent damage, the consignee has within 7 days of delivery, excluding Sundays and holidays to claim.
Consigner is not liable for damage resulting from handling, loading, or unloading by persons acting on behalf of the consignee.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only unused regular priced items with original packaging may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com. Please note that quantities are limited.
We understand that circumstances change! Order can be changed or cancelled within 24 hours if it has not been shipped. Once the order is shipped, it cannot be cancelled or changed. Please send us an email at support@TheEmperorsLane.com or call us at 1-833-2-EMPEROR (236-7376) (M-F 9 AM to 8 PM Eastern) if you will like to cancel or change the order.